Refund Policy

Refund Policy

We want you to love your Airon. If for any reason you don't, we've made the process as simple as possible.

30-Day Money-Back Guarantee

We offer a full 30-day money-back guarantee from the date of delivery. If your Airon isn't working as expected, contact us within 30 days and we'll make it right, no lengthy back and forth, no unnecessary hassle.

Damaged or Faulty on Arrival

If your Airon arrives damaged or with manufacturing defects, you must report it within 24 hours of delivery by emailing help@airon.co.za with the following:

  • Clear photos or video of the defect
  • Photos of the outer and inner packaging
  • A photo of the shipping label
  • Your order number

Once verified, we will arrange a replacement or full refund at no cost to you. Faulty returns do not incur any restocking fees.

Change of Mind Returns

If you change your mind within 30 days of delivery, you may return the product provided it is:

  • Unused and in its original condition
  • In its original packaging with all accessories included

A 20% restocking fee applies to change of mind returns. Return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable. Returns sent without prior approval will not be accepted.

To request a return email help@airon.co.za with your order number and reason for return. Subject line: Return Request — [Order Number]. Our team will respond within 1 business day with the approved return address.

Refund Processing

Refunds are processed once your return arrives and passes inspection. Approved refunds are issued to your original payment method and typically appear within 3 to 7 business days depending on your bank or card provider.

Cancellations

Orders cancelled within 24 hours of being placed qualify for a full refund. Orders cancelled after 24 hours but before dispatch are subject to a 10% cancellation fee. Once your order has been dispatched it cannot be cancelled.

Incorrect Address

Please double check your delivery address at checkout. If an incorrect address is provided and the parcel cannot be recovered, Airon cannot guarantee a replacement or refund.

Contact Us

For any questions about this policy or your order contact us at help@airon.co.za. We're based in South Africa and aim to respond to all queries within 1 business day.